PRIVACY POLICY – Tickerage Doggy Hotel
Last updated: 16th December 2025

This privacy notice explains how we collect, use and protect your personal data.
By providing us with your data, you confirm that you are over 13 years of age.

Tickerage Doggy Hotel is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this notice).

Contact Details
Full name of legal entity: Simone Vine T/A Tickerage Doggy Hotel
Email: simonevine@hotmail.com
Postal address: Tickerage Cottage, Framfield Road, Blackboys, TN22 5LS

Please notify us if your personal information changes.

1. WHAT DATA WE COLLECT AND WHY WE PROCESS IT

Communication Data
Messages sent to us via email or through any contact form.
Lawful basis: Legitimate interests (responding and keeping records).

Customer Data
Your name, contact details, and pet information needed for dog boarding services.
Lawful basis: Contract (providing services you request).

Technical Data
IP address, browser type, and basic usage analytics.
Lawful basis: Legitimate interests (operating and improving the website).

Sensitive Data
We may occasionally need pet-related health or behaviour information, or any health information you choose to provide.
We will only process such data with your explicit consent, requested separately if required.

2. HOW WE USE YOUR PERSONAL DATA

We use your information to:
• Respond to enquiries
• Provide dog boarding services
• Manage bookings and communication
• Maintain business and financial records
• Improve our website
• Comply with legal requirements

We do not send marketing emails and we do not sell personal data.

3. HOW WE COLLECT PERSONAL DATA

We collect data when:
• You contact us directly
• You provide details about your pet
• You browse our website (technical data may be collected automatically)

4. DISCLOSURES OF YOUR PERSONAL DATA

We may share your data with:
• Website hosting and IT providers
• Email service provider
• Analytics providers
• Professional advisers where required

All third parties must keep your data secure and act only on our instructions.

5. DATA SECURITY

We use appropriate security measures such as secure hosting, password protection, limited access and regular updates.
We have breach procedures and will notify you and regulators when legally required.

6. DATA RETENTION

• Enquiry emails: up to 12 months
• Booking and financial records: 6 years (legal requirement)
• Analytics data: according to provider settings
• Backups: temporary retention according to hosting provider

Data is deleted or anonymised when no longer required.

7. YOUR RIGHTS

You have the right to:
• Access your data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Complain to the ICO

To exercise these rights, email: simonevine@hotmail.com

8. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
The latest version will always appear on the website.

For questions, please contact: simonevine@hotmail.com